# Certainly
# dateModified: 2026-04-22T15:37:04Z

> Certainly deploys agentic AI agents that resolve customer queries across web, WhatsApp, email, Instagram, Facebook and SMS. AI that moves fast and still makes your customers feel looked after.

## Latest update: 2026-04-21

- Centralized SEO metadata registry (PAGE_METADATA) with universal PageSEO wrapper covering ~60 sitemap routes for consistent titles, descriptions, canonical URLs, Open Graph tags, and JSON-LD
- Added in-admin SEO preview tool (/admin/seo-preview) for previewing Google SERP and OG card rendering before publishing
- Updated all blog cover illustrations to custom line-art WebP with brand watermarks
- Added Business Case Generator tool for internal stakeholder alignment
- Lazy-loaded i18n locales for ~94% smaller initial payload for English visitors
- CTA updated to "Book a demo" across all pages and 17 languages

## About

Certainly is a Denmark-based agentic AI company serving 500+ brands globally. Founded in 2017, Certainly has processed over 50 million queries and maintains extensive integrations with Shopify, Salesforce, Zendesk and more.

## What Certainly Does

Certainly provides an agentic AI platform for customer experience. Unlike traditional chatbots that follow scripted flows, Certainly's AI agents:

- **Reason autonomously**: Set a goal and the agent finds the path, handles edge cases, and takes action in real systems
- **Connect to your stack**: Shopify, Salesforce, Zendesk, MCP servers, knowledge bases, any system with an API
- **Work across every channel**: Web, WhatsApp, Instagram, Facebook, SMS, email , one agent, everywhere
- **Support any AI model**: Claude, GPT-5, Gemini, DeepSeek, Mistral, LLaMA, and hundreds more with automatic failover

## Key Differentiators

- **Agentic AI, not chatbot**: Autonomous reasoning and action, not scripted flows
- **Multi-model**: Switch between Claude, GPT-5, Gemini, and hundreds more models instantly
- **Multi-channel**: Single agent deployment across web, WhatsApp, Instagram, Facebook, SMS, email
- **Extensive integrations**: Works with your existing tools , no rip-and-replace
- **3-step setup**: Name agent → Connect systems → Launch. Live in days, not months
- **GDPR compliant**: EU data storage, no AI model training on customer data, 99.9% uptime SLA

## Customer Results

All figures verified by Certainly from customer deployments. Source case studies linked inline.

- **Fintiba** (Financial Services, 2024): 97% chat containment rate vs. industry average <65%. Source: https://certainly.io/customers/fintiba
- **Feastables** (D2C, MrBeast, 2024): 6.5% of total revenue driven by agent ($6.24M USD), 20% higher average order value. Source: https://certainly.io/customers/feastables
- **QuadLock** (E-Commerce, 2024): 43.4% resolution rate across 35,000 conversations/month. Source: https://certainly.io/customers/quad-lock
- **Yesplay** (iGaming, 2024): 89% helpful interaction rate across 100,000 conversations/month. Source: https://certainly.io/customers/yesplay

## Pricing

Transparent, conversation-based pricing. All plans include a 3-month pilot option with 7 days notice to cancel and no long-term commitment.

- **Starter** (from €449/mo): 1 AI Agent, web widget, 2,000 conversations/month, 20+ integrations, knowledge base, email support.
- **Pro** (from €1,099/mo): 2 AI Agents, 1 additional channel, 10,000 conversations/month, full CRM integrations, priority support. Most popular.
- **Enterprise** (bespoke pricing): Unlimited AI Agents, all channels, 30,000+ conversations/month, dedicated onboarding, custom SLA, white-label.
- **Overages**: Billed at a reduced per-conversation rate. You are never cut off.
- **LLM costs**: Bring your own API key or top up through Certainly. €1,000 starter credit included.
- Pricing details: https://certainly.io/pricing
- ROI Calculator: https://certainly.io/roi-calculator

## Industries

- Customer Support: https://certainly.io/customer-support
- Conversational Commerce: https://certainly.io/conversational-commerce
- E-Commerce: https://certainly.io/ecommerce
- Financial Services: https://certainly.io/financial-services
- Healthcare: https://certainly.io/healthcare
- iGaming & Betting: https://certainly.io/igaming
- Education: https://certainly.io/education
- SaaS & Technology: https://certainly.io/saas
- Retail & E-Commerce: https://certainly.io/retail
- Live Events & Ticketing: https://certainly.io/live-events
- Fashion E-Commerce: https://certainly.io/fashion-ecommerce — Sizing, multi-variant detection, image-based RMA, peak-season scaling, cross-border, loyalty.
- Beauty & Cosmetics: https://certainly.io/beauty-cosmetics — Shade matching, ingredient lookup, subscription save-paths, ingredient-aware recommendations.
- Consumer Electronics: https://certainly.io/consumer-electronics — Spec comparison, warranty integration, high-AOV escalation, technical troubleshooting in chat.
- Home, Furniture & DIY: https://certainly.io/home-furniture — Dimension and room-fit advice, white-glove delivery scheduling, photo-based damage claims, project bundles.
- Food & Grocery: https://certainly.io/food-grocery — Allergens, delivery slots, substitutions, age verification, recall comms, recipe-to-basket meal planning.
- Health & Wellness: https://certainly.io/health-wellness — Subscription churn-save flows (pause, ship-to-locker, cadence stretch), Recharge/Skio/Ordergroove integration.
- In-Store Experience: https://certainly.io/in-store-experience — Associate copilot on tablets, fitting-room QR concierge, self-service kiosks, and a phygital web ↔ store handoff that turns reservations into completed in-store baskets.
- HR & Internal Operations: https://certainly.io/hr-operations
- Marketing: https://certainly.io/marketing
- Agencies & BPOs: https://certainly.io/agencies

## Enterprise Features

- GDPR compliant, EU data storage
- 99.9% uptime SLA with contractual credits
- OAuth 2.0, SSO, role-based access control
- Dedicated onboarding and implementation
- Full conversation logs and analytics
- White-label options

## Pages

### Platform
- Homepage: https://certainly.io
- AI Agents: https://certainly.io/ai-agents
- Agent Builder: https://certainly.io/agent-builder
- AI Flexibility (Multi-Model): https://certainly.io/ai-flexibility
- Integrations & Channels: https://certainly.io/integrations
- Data & Reporting: https://certainly.io/data-reporting
- Pricing: https://certainly.io/pricing
- ROI Calculator: https://certainly.io/roi-calculator
- Book a Demo: https://certainly.io/demo
- Build Your Business Case: https://certainly.io/business-case

### Integrations
- Zendesk Partnership: https://certainly.io/zendesk
- Salesforce Integration: https://certainly.io/salesforce
- Shopify Integration: https://certainly.io/shopify-integration
- Dixa Integration: https://certainly.io/dixa
- Freshdesk Integration: https://certainly.io/freshdesk
- Help Scout Integration: https://certainly.io/helpscout
- Gorgias Integration: https://certainly.io/gorgias

### Regions
- United Kingdom: https://certainly.io/gb
- Nordics: https://certainly.io/nordics
- DACH (Germany, Austria, Switzerland): https://certainly.io/dach
- Benelux: https://certainly.io/benelux
- North America: https://certainly.io/north-america
- UK Retail: https://certainly.io/gb/retail
- UK Financial Services: https://certainly.io/gb/financial-services
- Nordics SaaS: https://certainly.io/nordics/saas
- Nordics Education: https://certainly.io/nordics/education
- DACH Retail: https://certainly.io/dach/retail
- DACH Financial Services: https://certainly.io/dach/financial-services
- North America Healthcare: https://certainly.io/north-america/healthcare
- North America SaaS: https://certainly.io/north-america/saas

### Tools
- AI Readiness Quiz: https://certainly.io/ai-readiness-quiz
- Ticket Analyzer: https://certainly.io/ticket-analyzer
- Thumbnail Generator: https://certainly.io/thumbnail-generator

### Use Cases
- Customer Support: https://certainly.io/customer-support
- Conversational Commerce: https://certainly.io/conversational-commerce
- E-Commerce: https://certainly.io/ecommerce
- Marketing: https://certainly.io/marketing
- HR & Internal Operations: https://certainly.io/hr-operations
- Agencies & BPOs: https://certainly.io/agencies

### Industries
- Industries Overview: https://certainly.io/industries
- Financial Services: https://certainly.io/financial-services
- Healthcare: https://certainly.io/healthcare
- iGaming & Betting: https://certainly.io/igaming
- Education: https://certainly.io/education
- SaaS & Technology: https://certainly.io/saas
- Retail & E-Commerce: https://certainly.io/retail
- Live Events & Ticketing: https://certainly.io/live-events

### Company
- About: https://certainly.io/about
- Insights (Blog): https://certainly.io/blog
- Customer Stories: https://certainly.io/customers
- CX Academy: https://certainly.io/cx-academy
- Contact: https://certainly.io/contact
- Partnerships: https://certainly.io/partnerships
- Referral Programme: https://certainly.io/referral
- AI Glossary: https://certainly.io/glossary
- Authors: https://certainly.io/authors
- Press & Media: https://certainly.io/press
- Security & Compliance: https://certainly.io/security
- Careers: https://certainly.io/careers

## Comparison Pages

- Certainly vs Intercom Fin: https://certainly.io/compare/certainly-vs-intercom-fin
- Certainly vs Ada: https://certainly.io/compare/certainly-vs-ada
- Certainly vs Tidio: https://certainly.io/compare/certainly-vs-tidio
- Certainly vs Gorgias AI: https://certainly.io/compare/certainly-vs-gorgias
- Certainly vs Zendesk AI: https://certainly.io/compare/certainly-vs-zendesk-ai
- Certainly vs DigitalGenius: https://certainly.io/compare/certainly-vs-digital-genius
- Certainly vs Kore.ai: https://certainly.io/compare/certainly-vs-kore-ai
- Zendesk vs Freshdesk AI: https://certainly.io/compare/zendesk-vs-freshdesk-ai
- Certainly vs Zowie: https://certainly.io/compare/certainly-vs-zowie
- Certainly vs Salesforce Agentforce: https://certainly.io/compare/certainly-vs-salesforce-agentforce

## Full Documentation

For comprehensive product details, customer data, and technical specifications, see https://certainly.io/llms-full.txt