# Akia

> Akia is an agentic AI product for hospitality that autonomously manages the guest lifecycle — messaging, reservations, upsells, surveys — from booking through checkout. Trusted by 2,000+ operators.

Akia is not a platform with AI bolted on. It is a heartbeat-driven agent that works proactively on behalf of hotel staff, takes action in the PMS and adjacent systems, and escalates when it needs a human.

## About
- [About](https://www.akia.com/about)
- [Pricing](https://www.akia.com/pricing)
- [Security](https://www.akia.com/security)
- [Careers](https://www.akia.com/careers)
- [Contact](https://www.akia.com/contact)
- [Request a demo](https://www.akia.com/demo)

## Platform
- [Unified Inbox](https://www.akia.com/platform/unified-inbox)
- [Ai Training](https://www.akia.com/platform/ai-training)
- [Queues And Routing](https://www.akia.com/platform/queues-and-routing)
- [Payments](https://www.akia.com/platform/payments)
- [Door Codes](https://www.akia.com/platform/door-codes)
- [Mini Apps](https://www.akia.com/platform/mini-apps)
- [Emails](https://www.akia.com/platform/emails)
- [Reporting](https://www.akia.com/platform/reporting)

## Solutions
- [Web Chat](https://www.akia.com/solutions/web-chat)
- [Upsells](https://www.akia.com/solutions/upsells)
- [Sign Up Forms](https://www.akia.com/solutions/sign-up-forms)
- [Messaging](https://www.akia.com/solutions/messaging)
- [Digital Check In](https://www.akia.com/solutions/digital-check-in)
- [Guidebooks](https://www.akia.com/solutions/guidebooks)
- [Tipping](https://www.akia.com/solutions/tipping)
- [Surveys](https://www.akia.com/solutions/surveys)
- [Reputation](https://www.akia.com/solutions/reputation)
- [Crm](https://www.akia.com/solutions/crm)

## Skills
- [Reservations](https://www.akia.com/skills/reservations)
- [Guest Services](https://www.akia.com/skills/guest-services)
- [Marketing](https://www.akia.com/skills/marketing)

## Blog (latest)
- [What got you to 20 Units won't get you to 100. ](https://www.akia.com/blog/what-got-you-to-20-units-wont-get-you-to-100-): How the way you operate has to change as your portfolio grows, and when to get ahead of it.

- [Akia UI Updates: April 2026](https://www.akia.com/blog/akia-ui-updates-april-2026): We made updates to the Mini Apps, Knowledge Base, and Orders interfaces. Here’s what changed and where to find things in the new layout.

- [Lost in translation: hotels are turning language barriers into 5-star reviews](https://www.akia.com/blog/lost-in-translation-hotels-are-turning-language-barriers-into-5-star-reviews): The small operational fix that turns frustrated foreign-language guests into five-star reviewers.
- [Why 65-87% of hotels are chronically short-staffed at the front desk — and what automation is doing about it](https://www.akia.com/blog/why-65-87-of-hotels-are-chronically-short-staffed-at-the-front-desk-and-what-automation-is-doing-about-it): The worker gap is widening. Properties that automate now will be structurally better off when it arrives in full.
- [40% of hotel bookings happen within a week.](https://www.akia.com/blog/40-of-hotel-bookings-happen-within-a-week): Why booking windows are shrinking and how to capture last-minute demand without dropping rates
- [When our best employee leaves, does their knowledge go with them?](https://www.akia.com/blog/when-our-best-employee-leaves-does-their-knowledge-go-with-them): Add your SOPs to Akia’s knowledge base so your AI Agent helps keep the guest experience consistent across your team.
- [Train it once. Let it work forever. ](https://www.akia.com/blog/train-it-once-let-it-work-forever-): AI Agents train themselves on your team’s knowledge such as policies, brand, and operations, then applies it across every guest interaction.
- [Your AI Agent isn’t just support. It’s a revenue engine.](https://www.akia.com/blog/your-ai-agent-isnt-just-support-its-a-revenue-engine): How to use Akia’s AI Agent to drive direct bookings & upsell smarter.
- [Hand it your property handbook. AI Agents replace months of onboarding.](https://www.akia.com/blog/hand-it-your-property-handbook-ai-agents-replace-months-of-onboarding): When most people hear "AI training," they picture months of setup, technical teams, and complex configurations. In hospitality, it’s way easier. Akia's AI Agents learn from your website, your Property Management System, and your team to handle guest experiences on their own.
- [Reduce guest inquiries with AI that reads your website.](https://www.akia.com/blog/reduce-guest-inquiries-with-ai-that-reads-your-website): Akia’s AI Agents read your website for context on FAQs, policies, amenities, and more to automatically respond to guests. 
- [Akia customers featured in the MICHELIN Key list of top hotels](https://www.akia.com/blog/15-akia-customers-featured-in-the-michelin-guides-list-of-top-hotels): MICHELIN recognized these Akia-powered hotels for more than just great design; they deliver experiences that guests remember long after checkout.
- [Automate after-hours support for your team.](https://www.akia.com/blog/automate-after-hours-support-ai-agents): Schedule when AI Agents need to respond automatically and choose the tasks they’re allowed to handle.
- [AI Agents troubleshoot issues step by step to reduce maintenance calls.](https://www.akia.com/blog/ai-agents-troubleshoot-issues-step-by-step): Walk guests through simple fixes and give your team the context they need to avoid unnecessary dispatches and resolve real issues faster.
- [AI Agents reference your Guest Book to answer guest inquiries.](https://www.akia.com/blog/ai-agents-reference-your-guest-book-to-answer-guest-inquiries): AI Agents pull policies, instructions, and offers from your Mini App to better respond to your guests, cutting time spent for staff to manually respond. 
- [Booking.com & Expedia integrate with GPT-5: What it means for hospitality](https://www.akia.com/blog/booking-com-expedia-integrate-with-gpt-5-what-it-means-for-hospitality): GPT-5 is changing the way travelers plan trips. With the rollout of apps inside ChatGPT, platforms like Booking.com and Expedia are now built directly into the chat experience. Here’s what’s happening, and what it means for hotels and vacation rentals.
- [An AI Agent that keeps teaching itself.](https://www.akia.com/blog/an-ai-agent-that-keeps-teaching-itself): Onboarding staff takes weeks. Akia’s AI skips the setup by cloning your best employee, shadowing staff, learning from real conversations, and building its own knowledge base for smarter, more consistent answers.
- [AI Agents respond to OTA messages](https://www.akia.com/blog/ai-agents-respond-to-ota-messages): Hotels and vacation rentals can now manage OTA guest conversations directly in Akia, with self-training AI Agents that improve replies, reduce missed messages, and keep guests happy.
- [Hotel Revenue Management Tips for Outside Lands](https://www.akia.com/blog/hotel-revenue-management-tips-for-outside-lands): Learn how San Francisco hotels can optimize revenue during Outside Lands with dynamic pricing, direct booking tactics, and guest-focused upsells.
- [Why Guests Remember the Room—and Write About It](https://www.akia.com/blog/why-guests-remember-the-room--and-write-about-it): In boutique hospitality, the hotel room is the most influential space for shaping guest impressions, driving reviews, and reinforcing brand identity through thoughtful design and operational detail.
- [The White Lotus Effect: How Pop Culture is Driving Hotel Bookings](https://www.akia.com/blog/the-white-lotus-effect): Filming locations for The White Lotus have seen massive upticks in visits and reservations. Learn how your property can capitalize on trends, even without a major HBO series.
- [Take the chaos out of hotel operations: master task management](https://www.akia.com/blog/take-the-chaos-out-of-hotel-operations-master-task-management): Learn how automated task management can help your team work more efficiently. Never let a task slip or get forgotten.
- [New Airbnb Rental Policy: How Akia Helps Your Property Stay Compliant](https://www.akia.com/blog/new-airbnb-rental-policy-how-akia-helps-your-property-stay-compliant): By partnering with Akia, vacation rental managers can navigate Airbnb's new policies with confidence.
- [Peak travel, peak stress: Handle July 4th like a pro](https://www.akia.com/blog/peak-travel-peak-stress-handle-july-4th-like-a-pro): Make the most of the holiday rush with smart messaging and festive Upsells
- [How Akia’s AI Agent works (and why it’s so simple to use)](https://www.akia.com/blog/how-akias-ai-agent-works-and-why-its-so-simple-to-use): A step-by-step look at how Akia’s AI Agent is trained, supervised, and ready to help your guests.
- [Why did people beg for GPT-4 back](https://www.akia.com/blog/why-did-people-beg-for-gpt-4-back): Inside the GPT-5 personality debate and OpenAI’s fix

## Case studies
- [Faria Resorts — Faria Resorts drove $89K in post-stay revenue in one month.](https://www.akia.com/case-studies/faria-resorts-drove-89k-in-post-stay-revenue-in-one-month)
- [Weekender Hotels — Weekender Hotels: Simplifying multi-property operations](https://www.akia.com/case-studies/weekender-hotels-simplifying-multi-property-operations)
- [Rambla — Contactless property maintains high guest services with AI Agents.](https://www.akia.com/case-studies/rambla-a-contactless-property-maintains-high-guest-services-with-ai-agents)
- [Winter Park Lodging Company — Winter Park saved 25% of their workday with by automating their guest communication](https://www.akia.com/case-studies/syncing-data-from-their-pms-to-automate-their-journey)
- [WERFY — WERFY doubled revenue in their slowest months](https://www.akia.com/case-studies/werfy-doubled-revenue-in-their-slowest-months)
- [Redamo Suites — 5 star experiences, without a front desk](https://www.akia.com/case-studies/redamo-suites-5-star-experiences-without-a-front-desk)
- [IMPRINT Hospitality — IMPRINT Hospitality drives $75k in marketing revenue across its portfolio.](https://www.akia.com/case-studies/imprint-hospitality-drives-marketing-revenue-across-its-portfolio)
- [Revival Hotels — Revival Hotels generates $13K+ in post-stay bookings after switching to Akia.](https://www.akia.com/case-studies/revival-hotels-generates-13k-in-post-stay-bookings-after-switching-to-akia)
- [Circle Hotel Fairfield — Circle Hotel Fairfield drives $125K in 4 months with Marketing Suite.](https://www.akia.com/case-studies/circle-hotel-fairfield-drives-125k-in-4-months-with-marketing-suite)
- [The Mohicans Treehouse Resort and Wedding Venue — Capturing revenue from last-minute buyers](https://www.akia.com/case-studies/mohicans-treehouse-capturing-revenue-from-last-minute-buyers)
- [Revival Hotels — Revival Hotels is Pioneering "Invisible Hospitality" with Akia’s Guest Journey Platform](https://www.akia.com/case-studies/revival-hotels-is-pioneering-invisible-hospitality-with-akias-guest-journey-platform)
- [The Mohicans Treehouse Resort and Wedding Venue — Delivering a high-end retreat in an off-the-grid location](https://www.akia.com/case-studies/the-mohicans-high-end-retreat-in-an-off-the-grid-location)
- [black swan — Bring operational excellence with tighter integration.](https://www.akia.com/case-studies/bring-operational-excellence-with-tighter-integration)
- [The Villa Toscana — Bed & breakfast cuts constant interruptions and drove revenue from upsells](https://www.akia.com/case-studies/villa-toscana-bed-breakfast-cuts-constant-interruptions-and-drove-revenue)
- [Sandpiper Beacon Beach Resort — Turning upsells into 4x ROI](https://www.akia.com/case-studies/turning-upsells-into-4x-roi)
- [The Chandler Hotel — 24/7 coverage with AI Agents.](https://www.akia.com/case-studies/the-chandler-hotel-24-7-coverage-with-ai-agents)
- [Dylan Hotel NYC — Climb 300+ ranks on TripAdvisor](https://www.akia.com/case-studies/climb-300-ranks-on-tripadvisor-2)
- [Red Rock Vacations — Secure positive guest experiences](https://www.akia.com/case-studies/secure-positive-guest-experiences)
- [Staypineapple — Staypineapple switches AI platforms and sees significant monthly revenue increase](https://www.akia.com/case-studies/staypineapple)
- [Aspen Suites — Leave no guests unattended.](https://www.akia.com/case-studies/leave-no-guests-unattended)
- [Rambla — $10K to $0 in fraud bookings](https://www.akia.com/case-studies/10k-to-0-in-fraud-bookings)
- [Hotel Van Zandt — Hotel Van Zandt, a Sage property, replaces 3 tools with Akia to simplify operations](https://www.akia.com/case-studies/hotel-van-zandt-replaces-3-tools-with-akia)
- [Oswego Hotel  — Cut front desk workload by eliminating paperwork](https://www.akia.com/case-studies/oswego-hotel-cut-front-desk-workload-by-eliminating-paperwork)
- [Ski Country Resorts — Generate 2x revenue.](https://www.akia.com/case-studies/generate-2x-revenue)
- [Harbourside Motel & Wireless Bay Cottages — Reduce no-shows with Akia x WebRezPro.](https://www.akia.com/case-studies/reduce-no-shows-with-akia-webrezpro-integration)

## Webinars
- [the akia show  ](https://www.akia.com/webinars/the-akia-show-)
- [Inside Invisible Hospitality™: Delivering high-touch stays with limited staff](https://www.akia.com/webinars/inside-invisible-hospitality-delivering-high-touch-stays-with-limited-staff)
- [The Guest Experience Playbook: Communication, Consistency, and Competitive Edge](https://www.akia.com/webinars/the-guest-experience-playbook-communication-consistency-and-competitive-edge)
- [From Data to Decisions](https://www.akia.com/webinars/from-data-to-decisions)
- [From Likes to Stays](https://www.akia.com/webinars/from-likes-to-stays-social-media-strategies-that-drive-direct-bookings)
- [Success in an Uncertain Market](https://www.akia.com/webinars/success-in-an-uncertain-market-how-hospitality-leaders-can-compete-and-win-in-2025)
- [Guest Experiences: From Great to Extraordinary](https://www.akia.com/webinars/guest-experiences-from-great-to-extraordinary)
- [Automate Door Code Access](https://www.akia.com/webinars/automate-door-code-access)
- [Minimize Operational Cost with Guest Messaging](https://www.akia.com/webinars/minimize-operational-cost-with-guest-messaging)
- [Guest Access](https://www.akia.com/webinars/guest-access-open-doors-without-an-app)
- [Guest Data Drive Results](https://www.akia.com/webinars/guest-data-drive-results)
- [Operate Smarter with AI](https://www.akia.com/webinars/operate-smarter-with-ai)
- [Stop Fraud With AI](https://www.akia.com/webinars/stop-fraud-with-ai)

## Integrations
- [Brivo](https://www.akia.com/marketplace/brivo): Remote Key
- [RemoteLock](https://www.akia.com/marketplace/remotelock): Remote Key
- [FLEXIPASS](https://www.akia.com/marketplace/flexipass): Remote Key
- [SkyTouch](https://www.akia.com/marketplace/skytouch): Property Management
- [Sirvoy](https://www.akia.com/marketplace/sirvoy): Property Management
- [RoomRaccoon](https://www.akia.com/marketplace/roomraccoon): Property Management
- [OwnerRez](https://www.akia.com/marketplace/ownerrez): Property Management
- [Maestro](https://www.akia.com/marketplace/maestro): Property Management
- [LuxuryRes](https://www.akia.com/marketplace/luxuryres): Property Management
- [Lodgify](https://www.akia.com/marketplace/lodgify): Property Management
- [Hostfully](https://www.akia.com/marketplace/hostfully): Property Management
- [Hostaway](https://www.akia.com/marketplace/hostaway): Property Management
- [Hospitable](https://www.akia.com/marketplace/hospitable): Property Management
- [Elina PMS](https://www.akia.com/marketplace/elina): Property Management
- [Clock](https://www.akia.com/marketplace/clock): Property Management
- [Checkfront](https://www.akia.com/marketplace/checkfront): Property Management
- [Apaleo](https://www.akia.com/marketplace/apaleo): Property Management
- [Agilysys](https://www.akia.com/marketplace/agilysys): Property Management
- [Resort Suite](https://www.akia.com/marketplace/resortsuite): Property Management
- [RezStream](https://www.akia.com/marketplace/rezstream): Property Management
- [Autoclerk](https://www.akia.com/marketplace/autoclerk): Property Management
- [InnRoad](https://www.akia.com/marketplace/innroad): Property Management
- [Escapia](https://www.akia.com/marketplace/escapia): Property Management
- [RoomMaster](https://www.akia.com/marketplace/roommaster): Property Management
- [WebRezPro](https://www.akia.com/marketplace/webrezpro): Property Management
- [Opera](https://www.akia.com/marketplace/opera): Property Management
- [Guesty](https://www.akia.com/marketplace/guesty): Property Management
- [StayNTouch](https://www.akia.com/marketplace/stayntouch): Property Management
- [Cloudbeds](https://www.akia.com/marketplace/cloudbeds): Property Management
- [Stripe](https://www.akia.com/marketplace/stripe): Payments
- [Veriff](https://www.akia.com/marketplace/veriff): Operations
- [Knowcross](https://www.akia.com/marketplace/knowcross): Operations
- [CleanMeNext LLC](https://www.akia.com/marketplace/cleanmenext): Operations
- [Book4Time](https://www.akia.com/marketplace/book4time): Operations
- [AutoHost](https://www.akia.com/marketplace/autohost): Operations
- [Alice](https://www.akia.com/marketplace/alice): Operations
- [Quore](https://www.akia.com/marketplace/quore): Operations
- [Streamline](https://www.akia.com/marketplace/streamline): Property Management
- [Mews](https://www.akia.com/marketplace/mews): Property Management
- [Unifocus](https://www.akia.com/marketplace/unifocus): operations
- [OpenKey](https://www.akia.com/marketplace/openkey): smart-locks
- [Salto KS](https://www.akia.com/marketplace/salto-ks): smart-locks
- [TCA Innsist](https://www.akia.com/marketplace/tca-innsist): property-management
- [Stax Payments](https://www.akia.com/marketplace/stax-payments): payments
- [SIHOT](https://www.akia.com/marketplace/sihot): property-management
- [Track PMS](https://www.akia.com/marketplace/track-pms): property-management
- [ASI Cloud](https://www.akia.com/marketplace/asi-cloud): property-management
- [Guest Tracker](https://www.akia.com/marketplace/guest-tracker): property-management
- [Infor HMS](https://www.akia.com/marketplace/infor-hms): property-management
- [Jonas Chorum](https://www.akia.com/marketplace/jonas-chorum): property-management

## Glossary
- [Yield Management](https://www.akia.com/glossary/yield-management)
- [Wholesale Rate](https://www.akia.com/glossary/wholesale-rate)
- [Weighted Average Daily Rate](https://www.akia.com/glossary/weighted-average-daily-rate)
- [Walk / Walked](https://www.akia.com/glossary/walk-walked)
- [Waitlist](https://www.akia.com/glossary/waitlist)
- [Voice Assistant](https://www.akia.com/glossary/voice-assistant)
- [Virtual Credit Card](https://www.akia.com/glossary/virtual-credit-card)
- [Vector Embeddings](https://www.akia.com/glossary/vector-embeddings)
- [Vector Database](https://www.akia.com/glossary/vector-database)
- [Understay](https://www.akia.com/glossary/understay)
- [Turn-down Service](https://www.akia.com/glossary/turn-down-service)
- [Turn](https://www.akia.com/glossary/turn)
- [Travel Agent Commission](https://www.akia.com/glossary/travel-agent-commission)
- [Transient vs Group](https://www.akia.com/glossary/transient-vs-group)
- [Total Revenue per Available Room](https://www.akia.com/glossary/total-revenue-per-available-room)
- [Walk-in](https://www.akia.com/glossary/walk-in)
- [Tokenization](https://www.akia.com/glossary/tokenization)
- [Stop Sell](https://www.akia.com/glossary/stop-sell)
- [Shoulder Season](https://www.akia.com/glossary/shoulder-season)
- [Sentiment Analysis](https://www.akia.com/glossary/sentiment-analysis)
- [Seasonal Cancellation Policy](https://www.akia.com/glossary/seasonal-cancellation-policy)
- [Run of House](https://www.akia.com/glossary/run-of-house)
- [Room Upgrade](https://www.akia.com/glossary/room-upgrade)
- [Room Move](https://www.akia.com/glossary/room-move)
- [Room Inventory](https://www.akia.com/glossary/room-inventory)
- [Room Block](https://www.akia.com/glossary/room-block)
- [Revenue per Available Room](https://www.akia.com/glossary/revenue-per-available-room)
- [RevPAR Index](https://www.akia.com/glossary/revpar-index)
- [Retrieval-Augmented Generation](https://www.akia.com/glossary/retrieval-augmented-generation)
- [Reservation Cut-off Date](https://www.akia.com/glossary/reservation-cut-off-date)
- [Reinforcement Learning from Human Feedback](https://www.akia.com/glossary/reinforcement-learning-from-human-feedback)
- [Reinforcement Learning](https://www.akia.com/glossary/reinforcement-learning)
- [Recommendation Engine](https://www.akia.com/glossary/recommendation-engine)
- [Rate Shopper](https://www.akia.com/glossary/rate-shopper)
- [Rate Plan](https://www.akia.com/glossary/rate-plan)
- [Rate Parity](https://www.akia.com/glossary/rate-parity)
- [Rate Ladder](https://www.akia.com/glossary/rate-ladder)
- [Rate Fence](https://www.akia.com/glossary/rate-fence)
- [Rate Code](https://www.akia.com/glossary/rate-code)
- [Rack Rate](https://www.akia.com/glossary/rack-rate)
- [Property Management System](https://www.akia.com/glossary/property-management-system)
- [Prompt Engineering](https://www.akia.com/glossary/prompt-engineering)
- [Pre-Arrival](https://www.akia.com/glossary/pre-arrival)
- [Post-Stay](https://www.akia.com/glossary/post-stay)
- [Pick-up Pace](https://www.akia.com/glossary/pick-up-pace)
- [Pick-up](https://www.akia.com/glossary/pick-up)
- [Per Diem Rate](https://www.akia.com/glossary/per-diem-rate)
- [Payment Gateway](https://www.akia.com/glossary/payment-gateway)
- [Partial Refund Policy](https://www.akia.com/glossary/partial-refund-policy)
- [Package Rate](https://www.akia.com/glossary/package-rate)

## Machine-readable
- [Full content dump](https://www.akia.com/llms-full.txt)
- [Sitemap](https://www.akia.com/sitemap.xml)